Frequently Asked Questions
Here you will find answers to frequently asked questions about Urbanfood products, ingredients, usage, results, and the purchasing process.
About Urbanfood Products
What are Urbanfood products?
Urbanfood products are plant-based powders and functional blends designed to complement your daily nutrition. They are made from carefully selected berries, vegetables, herbs, seeds, mushrooms, and other plant-based ingredients.
Our goal is to make valuable plant-based ingredients easy to incorporate into everyday life—whether in smoothies, shakes, yogurt, porridge, or other meals.
Are Urbanfood products dietary supplements?
No. Most Urbanfood functional blends and powders are food products, not dietary supplements or medicines. They are not intended to treat, diagnose, or replace a varied and balanced diet.
We create them as a convenient way to include more plant-based ingredients, fiber, plant proteins, berries, greens, and other carefully selected components into your daily nutrition.
What is the difference between single-ingredient powders and functional blends?
Single-ingredient powders are made from one plant-based raw material, such as berries, vegetables, seeds, or herbs. They are suitable when you want to add a specific ingredient to your diet.
Functional blends are created by combining multiple plant-based ingredients with a clear purpose—supporting gut balance, energy, everyday immunity, beauty, sleep, weight management, or other daily wellness needs.
What is the difference between products and routines?
A product is a single specific plant-based blend or single-ingredient powder. A routine is a combination of complementary products organized into a clear usage system based on a specific need.
Routines make it easier to understand what to choose, when to use it, and how to combine products as part of your daily nutrition.
Why choose plant-based powders instead of only fresh products?
Fresh berries, fruits, and vegetables always have an important place in a healthy diet. Plant-based powders do not replace them, but they can be a convenient addition when you want a quick, concentrated, and easy-to-use plant-based product.
During the drying process, most of the water is removed, making plant-based ingredients easier to store, measure, and use throughout the year, regardless of seasonality.
How is Urbanfood different from other plant-based powders?
We produce and control the entire process ourselves—from ingredient selection to production and packaging. We use plant-based ingredients without added sugar, artificial additives, preservatives, or unnecessary fillers.
Some of our blends are enriched with fermented plant-based ingredients, and we create our formulas based on scientific knowledge, practical testing, and everyday usability.
Ingredients, Quality, and Safety
Do Urbanfood products contain added sugar?
No. We do not add any sugar to Urbanfood products. Products may contain naturally occurring sugars found in berries, fruits, or vegetables, but we do not add any additional sugar, sweeteners, or ingredients used for sweetening.
Do Urbanfood products contain sweeteners?
No. We do not add sweeteners to Urbanfood products. The taste comes naturally from the plant-based ingredients themselves—berries, fruits, vegetables, herbs, seeds, mushrooms, and other components.
Do you use preservatives, colorants, or other additives?
No. We do not use artificial additives, preservatives, colorants, or unnecessary fillers. Single-ingredient powders contain only the plant-based ingredient listed on the label. In functional blends, we combine multiple plant-based ingredients, each with a clear purpose in the formula.
Are Urbanfood products vegan?
Urbanfood products are made from plant-based ingredients.
Do the products contain gluten?
Gluten information is always provided on the specific product label and description. If you avoid gluten for health reasons, always check the product ingredients and allergen information before use.
Do the products contain allergens?
Our functional blends are allergen-free. However, if you are sensitive to specific ingredients, such as seeds, herbs, mushrooms, or other plant-based components, choose products carefully.
Are the products organic?
Some of our products are made from organic ingredients and are labeled according to applicable organic production requirements. If a product is organic, this is clearly indicated in its name, on the label, or in the product description.
In all cases, we select ingredients based on their origin, specifications, quality, and purpose in the final product.
How do you ensure product quality?
We control quality at several stages: we evaluate the origin and specifications of raw materials, carry out production control, apply food safety management systems, and, when necessary, perform laboratory testing. Urbanfood is certified according to the ISO 22000 food safety management standard, and production is carried out in our own factory.
Usage, combination, and choice
How to choose the right Urbanfood product?
Start with your main need: gut balance, energy, daily immunity, beauty, sleep, weight management, or general well-being. If it's hard to choose a single product, choose a routine it combines several complementary products tailored to a specific goal and time of use.
How to use Urbanfood powders?
Most powders can be mixed with water, a plant-based drink, yogurt, a smoothie, porridge, or another dish of your choice. Usage recommendations may vary for each product, so always follow the description of the specific product and the information on the label.
When is the best time to use Urbanfood products?
It depends on the specific product and your daily routine. Some blends are better suited for the start of the morning, others before meals, during the day, after physical activity, or in the evening. We always specify the recommended time of use in the product description. If you want a clearer system, choose an Urbanfood routine it arranges products in order of use and tailored to a specific daily well-being need.
Can multiple Urbanfood products be consumed on the same day?
Yes, different Urbanfood products can be consumed on the same day if the usage recommendations for each product are followed. Our routines are specifically designed so that several complementary plant blends can be consumed at different times of the day. However, we do not recommend increasing the serving sizes on your own or consuming multiple products with very similar purposes at the same time, especially if they contain high amounts of fiber, herbs, mushrooms, or bitter plants.
Can Urbanfood powders be mixed together?
Yes, some powders can be mixed together, but it is best to do so thoughtfully based on taste, purpose, and your overall daily diet. For example, fruitier blends may work well with yogurt, smoothies, or porridge, while protein blends can serve as a more nutritious snack or addition to a meal. If you choose an Urbanfood routine, we recommend following its sequence of use, as the products are already coordinated for a specific need and daily rhythm.
Can powders be added to hot food or drinks?
Urbanfood powders can be mixed into porridge, yogurt, smoothies, plant-based drinks, or any other dish of your choice. If you want to preserve as much natural flavor, color, and key nutritional properties as possible, we recommend not boiling or overheating them for long periods. It is best to mix the powders into already prepared, warm, or cooled food.
Are Urbanfood products suitable for children?
Some Urbanfood products may be suitable for the whole family, but it depends on the specific product ingredients and the age of the child. For children, it is especially important to evaluate herbs, mushrooms, bitter plants, fiber content, and other more active plant-based ingredients. Before giving a product to a child, always review its ingredients, usage recommendations, and, if you have any doubts, consult a doctor or other healthcare professional.
Can products be consumed during pregnancy, breastfeeding, or while taking medication?
During pregnancy, breastfeeding, while taking medication, or if you have medical conditions, we recommend consulting a doctor or pharmacist before consuming products containing herbs, mushrooms, higher amounts of fiber, or other more active plant-based ingredients.
Urbanfood products are food products, but individual situations may vary.
Do I need to take breaks from consumption?
Most Urbanfood powders and functional blends can be part of a regular, varied, and balanced diet. However, some targeted blends or routines are intended for use over a limited period. Always follow the consumption recommendations for the specific product. If a product should be taken in cycles or with breaks, this will be specified in its description.
Can Urbanfood products replace regular food?
No. Urbanfood products are not intended to replace a varied and balanced diet. They are designed as a convenient way to supplement your daily diet with plant ingredients, fiber, plant protein, berries, greens, or other purposefully selected ingredients. They can be added to drinks, smoothies, yogurt, porridge, or meals as a supplement to your daily diet.
Taste, Storage, and Expiration
What do Urbanfood products taste like?
The taste depends on the composition of the specific product. Some blends are fruity and pleasantly tart, while others are herbal, mildly bitter, nutty, or richer. We provide a taste description with each product to make it easier to choose what suits your daily consumption.
Are plant powders delicious?
The flavor of plant powders depends on the raw ingredients. Products with berries are often fruity and tart, products with greens or herbs are more herbal, while blends with seeds or plant protein are milder and more filling. If you are not used to more intense plant flavors, start with a smaller amount and mix it into yogurt, smoothies, porridge, or a plant-based beverage.
What should I do if a plant blend is too intense for me?
Start with a smaller amount and mix it into a base you enjoy—a smoothie, yogurt, porridge, or plant-based drink. This makes the flavor milder and easier to integrate into your daily routine. Blends containing herbs, greens, fermented ingredients, or bitter plants can naturally have a more intense flavor.
How should I store Urbanfood products?
Store products tightly sealed in a dry, cool place away from direct sunlight and moisture. Reseal the package tightly after each use. Moisture can affect the powder's texture and flavor.
Why might the powders change color, smell, or taste?
Raw plant ingredients can naturally vary slightly depending on harvest, season, origin, or batch. Therefore, the product's color, aroma, or taste may differ slightly. This is normal for natural plant-based products and does not indicate poor quality, provided the product is stored properly and within its expiration date.
Why might the powder form lumps?
Plant powders can absorb moisture from the air, especially if the package is left open or stored in a humid environment. To keep the powder free-flowing longer, seal the package tightly after every use and store it in a dry place.
What is the shelf life of the products?
Shelf life depends on the specific product and is always indicated on the packaging. To maintain the best quality throughout its shelf life, store the product according to the conditions stated on the label.
Expected Results and Daily Habits
When can I expect to feel a change?
Urbanfood products are not a quick fix or a medicinal treatment. They are designed to help you easily incorporate more plant ingredients into your daily diet and build consistent nutritional habits. Results depend on overall diet, lifestyle, physical activity, sleep, individual bodily responses, and consistency of use.
Is consuming only Urbanfood products enough?
No. Urbanfood products should be consumed as part of a varied and balanced diet. The best outcomes for daily well-being are determined by overall habits rather than a single product: proper nutrition, hydration, movement, rest, and consistency.
Why is consistency important?
Plant powders and functional blends are meant to supplement daily dietary habits, making regular use key. It is better to use the product simply and consistently—such as adding it to breakfast porridge, smoothies, or yogurt—rather than starting an overly complex routine that is difficult to maintain.
Are routines necessary, or can I choose a single product?
Routines are not mandatory. You can choose a single product based on your specific need. Routines are designed for those looking for a structured system: several products are arranged around times of day and a shared goal to make starting and staying consistent easier.
Purchasing, Delivery, and Returns
What delivery options are available?
Delivery methods and estimated times are displayed during checkout. They may vary depending on the destination country, delivery address, and order size. If you need your order urgently, please check available shipping times before purchasing or contact us directly.
Do you ship internationally?
If delivery to your country is available, you will see it as an option during checkout. If your country is not listed, please reach out to us, and we will check if an individual shipping solution is possible.
Can I return a product?
Unopened and undamaged products can be returned according to our online store return policy. For food safety reasons, returns of opened or damaged food products may be restricted, unless the product was defective or damaged upon delivery.
What should I do if I receive a damaged package?
If your package arrives damaged, take photos of the outer box, the damaged product, and the shipping label, then contact us as soon as possible. We will review your case individually and offer a suitable solution.
Can I get a corporate/business invoice?
Yes. If you need an invoice for a business entity, please enter your company details at checkout or contact us prior to placing your order.
Where can I reach out if I don't know what to choose?
If you are unsure which product or routine suits you best, send us a message. We are happy to help you select products based on your needs, taste preferences, and daily habit goals.