Privacy policy

Last updated: 18 June 2026

This Privacy Policy (hereinafter referred to as the “Policy”) sets out how UAB “Kvalitetas” (hereinafter referred to as the “Data Controller”) processes your personal data when you use the website urbanfood.lt. We are committed to protecting your privacy and ensuring that your data is collected and used transparently, in accordance with the legislation of the European Union and the Republic of Lithuania.

DATA CONTROLLER INFORMATION

• Name: UAB “Kvalitetas”
• Company code: 134992237
• Address: Tilto g. 25, Dotnuva, LT-58373 Kėdainiai district, Lithuania
• Email: info@urbanfood.lt for general enquiries or uzsakymai@urbanfood.lt for order-related enquiries
• Phone: +370 628 55983 or +370 699 88985

WHAT INFORMATION DO WE COLLECT?

We collect information that you provide directly, as well as data generated automatically:

• Personal data: first name, last name, email address, phone number, delivery address.
• Business data: company details, if you purchase on behalf of a company.
• Usage statistics: information about how you browse our website, including IP address, date and time of visit, and actions performed on the website.
• Age restriction: persons under the age of 16 may provide information only with the consent of a parent or guardian.

HOW DO WE USE YOUR INFORMATION?

We process your data for the following purposes:

• Order fulfilment: registration, sale of goods and delivery.
• Payment processing: your personal information is transferred to the payment platforms “Montonio” and “Shopify” to ensure secure payment for goods.
• Direct marketing: with your consent, we send newsletters, personalised offers and conduct surveys.
• Service improvement: we analyse website traffic in order to create better content and products.

TO WHOM DO WE DISCLOSE YOUR INFORMATION?

We do not disclose your data to third parties without a valid reason, except in the following cases:

• Service partners: couriers and delivery service providers, to the extent necessary to deliver your order.
• Law enforcement authorities: in accordance with the procedure established by the laws of the Republic of Lithuania.
• On the basis of consent: if you have given permission to disclose information in other cases.

DATA RETENTION AND SECURITY

• Security measures: we apply technical and administrative measures to protect data against loss or unauthorised use.
• Retention period: we retain your data for 5 years from the last day on which you used our services. After this period, the data is irreversibly deleted.

YOUR RIGHTS

You have the right to:

Be informed about the processing of your data.
Access your data.
Request the correction of inaccurate data.
Request the deletion of your data, also known as the “right to be forgotten”.
Restrict the processing of your data or request data portability.
Object to the processing of your data for direct marketing purposes, including profiling, without providing any reason.

To exercise these rights, please contact us by email at: info@urbanfood.lt.

COOKIES

We use cookies to ensure that the website functions smoothly and that content is tailored to your needs.

• Tools used: Google Analytics for traffic analysis and Facebook Pixel for remarketing.
• Management: you can restrict or delete cookies in your browser at any time; however, this may affect the functionality of the website.

THIRD-PARTY LINKS

Our website may contain links to other websites. We are not responsible for their privacy policies, so we recommend reviewing them separately.