Terms of service
I. GENERAL PROVISIONS
1.1. These rules (hereinafter referred to as the “Rules”) set out the general terms and conditions for using the “URBAN FOOD” online store. The store is owned by UAB “Kvalitetas” (company code 134992237, Tilto g. 25, Dotnuva, Lithuania).
1.2. By confirming an order, the Buyer (hereinafter referred to as the “Customer”) confirms that they have read and agree to these Rules.
1.3. The Store reserves the right to amend the Rules at any time. The version of the Rules applicable to the Customer shall be the version in force at the time the order was placed.
II. PERSONAL DATA PROTECTION
2.1. In order to order goods, the Customer must register or provide the necessary data: first name, last name, address, phone number and email address.
2.2. The Customer’s data is used exclusively for order fulfilment, payment processing and, with the Customer’s consent, direct marketing purposes.
2.3. More information about data processing is provided in the Privacy Policy.
III. PLACING AN ORDER AND CONCLUSION OF THE CONTRACT
3.1. The Customer creates a shopping cart, selects the delivery and payment method, and confirms the order.
3.2. The purchase and sale agreement is considered concluded from the moment the order is confirmed. However, the Seller undertakes to fulfil the order only after receiving confirmation of payment, except in cases where payment upon delivery has been selected.
3.3. After placing the order, the Customer receives an automatic confirmation by email with the list of ordered goods.
IV. QUALITY AND PRICE OF GOODS
4.1. All product prices are indicated in euros.
4.2. The Seller is not responsible if the colour or shape of the goods differs slightly from the actual appearance due to the characteristics of the monitor used by the Customer.
4.3. The goods are subject to the statutory quality guarantee. If the received product is defective or damaged, the Customer must contact the Seller immediately.
V. RETURNS AND EXCHANGES
5.1. IMPORTANT: Considering that “URBAN FOOD” sells food products, food products of good quality are not returnable or exchangeable due to hygiene and safety requirements.
5.2. If the Customer receives a defective, damaged or incorrect product, they must contact the Seller by email at uzsakymai@urbanfood.lt immediately, but no later than within 48 hours from the moment of parcel collection or delivery.
5.3. When returning a defective product, it must be in its original packaging, to the extent necessary to determine the defect, and accompanied by proof of purchase.
VI. DELIVERY
6.1. Goods are delivered by courier, via parcel lockers, or may be collected from the company’s premises.
6.2. The Customer undertakes to accept the goods personally. If the goods are accepted at the specified address by another person, claims regarding delivery to an improper recipient shall not be accepted.
6.3. If any damage to the parcel is noticed at the time of delivery, it is recommended to record it together with the courier or at the parcel locker.
VII. FINAL PROVISIONS
7.1. All notices shall be submitted by email at info@urbanfood.lt or by phone at +370 686 79321.
7.2. Disputes shall be resolved by negotiation. If no agreement can be reached, the Customer has the right to contact the State Consumer Rights Protection Authority of the Republic of Lithuania (Vilniaus g. 25, Vilnius, www.vvtat.lt) or use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr/.