Shipping policy

1. DELIVERY METHODS AND PRICES IN LITHUANIA

• LP EXPRESS parcel lockers: €2.96 (delivery time: 2–3 business days).
• OMNIVA parcel lockers: €2.48 (delivery time: 2–3 business days).
• Courier delivery to the specified address: €4.84 (delivery time: 2–3 business days).
• Free delivery in Lithuania: Applies to orders over €50.00.
• Pickup from the company’s premises: free of charge (Tilto g. 25, Dotnuva). Before arriving, please wait for confirmation that your order has been prepared. Please present an identity document when collecting your order.

INTERNATIONAL DELIVERY

• Parcels are sent via Lithuanian Post or courier.
• EU countries: €10.89 (delivery time: 1–3 weeks).
• Non-EU countries: €30.25 (delivery time: 2–4 weeks).

RECEIVING PARCELS AND REPORTING DAMAGE

3.1. The Customer undertakes to accept the goods personally. If the goods are accepted at the specified address by another person, claims regarding delivery to an improper recipient shall not be accepted.

3.2. IMPORTANT: If, when accepting the parcel, you notice obvious damage to the packaging, such as a wet, torn or crushed box, immediately inform the courier and ask them to prepare a packaging damage report, or record the damage at the parcel locker by taking photos.

3.3. If the goods are accepted and the delivery documents are signed without any remarks, the external packaging shall be deemed to have been in good condition. However, if you notice internal damage to the goods or receive a defective product, which is especially important for food products, you must inform us by email at uzsakymai@urbanfood.lt no later than within 48 hours from the moment of receipt.

OTHER CONDITIONS

4.1. Goods are delivered safely packed, taking into account their nature.

4.2. The Customer is informed about delivery to a parcel locker by SMS and/or email with a PIN code for parcel collection.

4.3. If the parcel is delayed by more than 24 hours after the estimated delivery time, please contact us by email at info@urbanfood.lt.